Our makers’ Repair & Conditioning Service
Product details
DESCRIPTION
This service includes both the reparation and the reconditioning service in order to bring new life to your worn Artknit pieces. It’s entirely carried out by our makers Eugenia and Cristina in their workshop in Emilia-Romagna, Italy.
HOW DOES IT WORK
You send in the Artknit pieces that need a fix and a recondition, our makers repair them, wash them, remove the pilling and steam them and we send them back to you as good as new.
PERFECT FOR
- Small holes / Moth-eaten pieces
- Unstitched seams
- Cuts
- Pilling
- Misshapen pieces
- Pieces that have lost their original softness
SHIPPING POLICY
For parcels in Italy, you will have to pack your pieces safely in a box and write on it the sender’s and receiver’s address that we’re going to disclose to you after you’ve selected this service. At checkout, insert the pick-up address you want the courier to come.
For European shipments, after you’ve chosen this service, we’re going to send you a shipping label to stick on the box that you will have to bring to your closest UPS Access Point. At checkout, insert the return address you want your pieces to come back to.
From the moment you send the parcel in, it will take up to 15-20 days to receive it repaired.
The two-way shipping is included in the product price.
Payment
We accept payment with Credit/Debit card, Apple Pay and Paypal.
Need Help?
Contact our team via chat during our business hours (MON-FRI, 9am-8pm) GMT+1. Feel free to reach via email to hello@artknit-studios.com. Also, you can text us via WhatsApp or call us at +39 388 15 38 477
Choose options
How does the repair program work?
1. FILL IN THE FORM AND REQUEST A FREE EVALUATION
For a custom repair with the right materials and tools, we’re going to ask you some information in order to suggest you the best option to make your Artknit’s piece as good as new.
READ OUR RETURN POLICY
2. RECEIVE THE SUGGESTED OPTION FROM OUR EXPERTS
After 72 hours, you’re going to receive an email from us with the recommended services for your Artknit’s piece specific issue.
READ OUR SHIPPING POLICY
3. GET YOUR ARTKNIT PIECE FIXED
Receive at home a DIY repair kit with all the materials and tools to fix your piece's issues by yourself.
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WORLDWIDE SHIPPING AND EASY RETURNS
Benefit from free shipping across Europe for orders above 250€. Returns and exchanges are hassle-free and our customer service is there to help you.
OUR COMMUNITY LOVES QUALITY
With an average score of 4.7/5 on Trustpilot, our services and products are highly trusted by our community.
PAY A LITTLE AT A TIME
You can pay directly from our website in three monthly installments without interest, by selecting Scalapay at checkout and creating an account in just two minutes.
DIGITAL PRODUCT PASSPORT
You can always know who crafted your piece and where the raw material came from by going through its journey on every product page.
THE REPAIR PROGRAM
The Repair Program aims to make your Artknit’s pieces look as good as new, in order to reduce waste and extend your knits’ lifecycle.