AI transparency

Q: How can I earn points?

You can collect points by: Shopping on the Artknit Studios website and in our stores in Milan, Rome, Paris, and Biella. You earn 1 point for every €1 you spend, with point multipliers that increase depending on your tier level. Completing engagement actions (such as subscribing to our newsletter, leaving reviews, following us on social media, and more). When you join the Artknit Club, you’ll earn 50 welcome points.These points will be added to your account after you complete your first purchase following registration.

Q: What can I do with my points?

Points allow you to: Redeem exclusive rewards Move up to higher membership tiers Access special experiences (coming in the next program phase) You can redeem your points for rewards as follows: 300 points (€15 reward) — minimum spend €100 600 points (€30 reward) — minimum spend €150 1,000 points (€50 reward) — minimum spend €200 2,000 points (€100 reward) — minimum spend €300

Q: How does the Referral Program work?

Refer a friend and share the Artknit experience: Your friend receives €15 off their first purchase when they spend at least €150. You receive €15 (in points) for each eligible referral as a thank-you for sharing Artknit with them.

AI transparency

How we use artificial intelligence in our images
Since we founded Artknit Studios in 2018, the brand has been built on one simple idea:
say how things actually are. Where the wool comes from, who makes the garment, what it really costs to produce. Artificial intelligence now plays a part in how some of our images are created, and we think you should know how we use it and how we flag it.

The principle that doesn't change
The garment is always real. The colour, the fibre, the stitch, the proportions and the fit you see are the garment you receive. We do not generate products that don't exist, and we do not use AI to make a garment look like something it isn't.

How we use artificial intelligence
In some images — social posts, website banners, campaign material — we may use generative AI tools to:

create the figure wearing the garment, instead of a shoot with a model;
create or extend the setting and the background;
adapt an existing image to different formats, or improve its resolution.

What we never do

We never generate the product or its details with AI: the garment shown is the real garment.
We never alter bodies to represent unrealistic proportions.
We never create figures resembling real, existing or recognisable people.
We never use AI to produce reviews, testimonials or customer opinions.
We never use AI to generate traceability data, material specifications or supply chain information: those come from our suppliers and we verify each one.

How we flag it
Every image in which the figure or the setting is AI-generated carries the wording "AI-generated image":

on the image itself, in banners and advertising campaigns;
at the beginning of the caption, in social posts, together with the platform's own "made with AI" label;

We keep internal documentation of how each image was produced.

Why we do it
Because the European Artificial Intelligence Act (Regulation EU 2024/1689, Article 50) requires artificially generated or manipulated content to be clearly disclosed as of 2 August 2026. And because, as a Benefit Company and a certified B Corp, we believe transparency about how we communicate matters as much as transparency about how we produce.

Questions
If one of our images isn't clear to you, or you'd like to know how it was made, write to us at hello@artknit-studios.com.. We answer everyone.

Artknit Studios S.r.l. Società Benefit — Via Giosuè Carducci 8, 20123 Milano — VAT IT10486230963

FAQ

What is Artknit Club?

Artknit Club is our new Loyalty & Referral Program — a way to thank and engage our community.It celebrates those who share our values of craftsmanship, transparency, and timeless design

How can I join?

Membership is free and open to everyone.You can sign up or log in directly here and enter your name, email, and password

How does it work?

Members receive reward points for each purchase or engagement with the brand, which can then be redeemed towards the cost of future purchases. Each action brings you closer to exclusive benefits and experiences. You can view the full list of perks on our rewards page here

What are the membership levels or Tiers?

The program is structured across three tiers:

Bronze
Silver
Gold

Each tier unlocks increasing benefits. Your tier is automatically determined by your total spend over the past 12 months.

If you move directly from the Bronze tier to the Gold tier, you will receive only the points for entering the Gold tier, and you will skip the points for entering the Silver tier.

I’m already a customer — do I need to register again?

If you’ve shopped with us before, you’re already part of Artknit Club. You’ll be automatically placed in the tier that reflects your purchase history over the past 12 months.

Please note that orders placed before the program launch do not generate points.

How can I earn points?

You can collect points by:

Shopping on the Artknit Studios website and in our stores in Milan, Rome, Paris, and Biella. You earn 1 point for every €1 you spend, with point multipliers that increase depending on your tier level.
Completing engagement actions (such as subscribing to our newsletter, leaving reviews, following us on social media, and more).
When you join the Artknit Club, you’ll earn 50 welcome points.These points will be added to your account after you complete your first purchase following registration.

When will I receive my birthday points?

If your birthday falls within 30 days from the date you added your birthday information, your reward will be granted in delay, up to 30 days.

What can I do with my points?

Points allow you to:

Redeem exclusive rewards
Move up to higher membership tiers
Access special experiences (coming in the next program phase)

You can redeem your points for rewards as follows:

300 points (€15 reward) — minimum spend €100
600 points (€30 reward) — minimum spend €150
1,000 points (€50 reward) — minimum spend €200
2,000 points (€100 reward) — minimum spend €300

How does the Referral Program work?

Refer a friend and share the Artknit experience:

Your friend receives €15 off their first purchase when they spend at least €150.
You receive €15 (in points) for each eligible referral as a thank-you for sharing Artknit with them.

Is the Loyalty Program valid both online and in-store?

Yes, our Loyalty Program is available both online and in-store.

Can Loyalty rewards be combined with other discounts or items from the Imperfect or Archive Selection?

No, Loyalty rewards cannot be combined with other coupons or applied to items from the Imperfect Selection and Archive Selection, as these are already offered at a reduced price.

Do my points have an expiration date?

Yes, points are valid for 24 months from the date they are earned.

WORLDWIDE SHIPPING AND EASY RETURNS

Shipping is free within the EU for orders over €250. Size exchanges are free in the EU, and returns are quick and easy, with our customer service ready to assist you.

ORDER ONLINE AND PICK UP YOUR ORDER

Choose between in-store pickup or InPost 24/7 Locker & Pickup Points at checkout, and collect your order whenever and wherever it suits you best with no shipping costs for in-store pickup.

PAY A LITTLE AT A TIME

You can pay directly from our website in three monthly installments without interest, by selecting Scalapay at checkout and creating an account in just two minutes.

DIGITAL PRODUCT PASSPORT

You can always know who crafted your piece and where the raw material came from by going through its journey on every product page.

THE REPAIR PROGRAM

The Repair Program aims to make your Artknit’s pieces look as good as new, in order to reduce waste and extend your knits’ lifecycle.

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