THE REPAIR PROGRAM
GIVE A SECOND LIFE TO YOUR FAVORITE ARTKNIT PIECES
The Repair Program aims to make your Artknit’s pieces look as good as new, in order to reduce waste and extend your knits’ lifecycle.
For us, sustainability is not only creating high-quality pieces in 100% natural and biodegradable fibers, but also making them last for a long time.
Infact, by increasing the life of your Artknit pieces by nine months, would reduce the annual carbon, water, and waste footprints by 20-30% each (Valuing Our Clothes Report 2017, WRAP).
Want an expert’s consultation on how to recover your moth-eaten piece? Need a skilled support to fix a pulled thread or stitch a button?
REPAIR AND CONDITIONING BY OUR MAKERS
For your Artknit’s pieces major issues, we’re going to send the knis to our experienced makers to fix them so you can get them back as good as new.
The services we can offer include:
- The repair service: to mend damaged knits with holes, cuts or missing elements
- The reconditioning service: to take your pieces to their original shape and softness
- The repair and conditioning service: to give a second life to damaged pieces that also need a reconditioning
All services above are carried out by our makers Eugenia and Cristina in their workshop in Emilia-Romagna, Italy and you will get your pieces back in less than 20 days.
The services are available from 18.90€ to 28.90€.
THE DO-IT-YOURSELF REPAIR KIT
A small box that will be delivered to your home with everything you need to fix the minor issues that your Artknit piece may encounter.
Perfect for:
- Pulled thread
- Unstitched label, button and seam
- Small hole
- Pilling
There’s no better way to learn a new skill than putting your hands on! The box is available for 15.90€.
WE’LL HELP YOU CHOOSE THE BEST SOLUTION WITH A FREE CONSULTATION BY OUR EXPERTS
1. FILL IN THE FORM AND REQUEST A FREE EVALUATION
For a custom repair with the right materials and tools, we’re going to ask you some information in order to suggest you the best option to make your Artknit’s piece as good as new.
FILL IN THE FORM
2. RECEIVE THE SUGGESTED OPTION FROM OUR EXPERTS
After 72 hours, you’re going to receive an email from us with the recommended services for your Artknit’s piece specific issue.
3. GET YOUR ARTKNIT PIECE FIXED
Receive the garment looking as good as new at your doorstep, or get a DIY kit with all the materials and tools to fix it yourself.
Learn how to repair your knits by watching our easy video tutorials
DISCOVER MOREEVERYTHING YOU NEED TO KNOW ABOUT THE REPAIR PROGRAM
FAQ
Easy, you fill in the form for a free consultation to return your knits to their former glory. We send you the possible options in 72 hours. Then, you either send your knits to our makers or we send you a DIY repair kit. Lastly, wear it as if it was your newest purchase for many years to come.
If you choose the repair and conditioning service or only one of the two, it will take up to 20 days from the moment you send your pieces to receive them back to their former glory.
For parcels in Italy, you will have to pack your pieces safely in a box and write on it the sender’s address and receiver’s address that we’re going to disclose to you after you’ve selected the repair and conditioning services.
For European orders, after you’ve chosen the repair and conditioning services, we’re going to send you a shipping label to stick on the box that you will have to bring to your closest UPS Access Point.
Our Makers Eugenia and Cristina are in charge of all the repairs. They are two sisters with more than 30 years of experience in the field, working in their knitwear workshop located in Emilia-Romagna, Italy.
You will pay a small contribution to cover the cost of shipments and the materials. Based on the issue type, you’re going to receive a quote after filling in the form.
WORLDWIDE SHIPPING AND EASY RETURNS
Benefit from free shipping across Europe for orders above 250€. Returns and exchanges are hassle-free and our customer service is there to help you.
ORDER ONLINE AND PICK UP IN-STORE
Choose the in-store pickup option at checkout and collect your online purchases directly from our stores with no shipping costs.
PAY A LITTLE AT A TIME
You can pay directly from our website in three monthly installments without interest, by selecting Scalapay at checkout and creating an account in just two minutes.
DIGITAL PRODUCT PASSPORT
You can always know who crafted your piece and where the raw material came from by going through its journey on every product page.
THE REPAIR PROGRAM
The Repair Program aims to make your Artknit’s pieces look as good as new, in order to reduce waste and extend your knits’ lifecycle.