Accessibility Statement

Q: How can I earn points?

You can collect points by: Shopping on the Artknit Studios website and in our stores in Milan, Rome, Paris, and Biella - London pop-up store excluded. You earn 1 point for every €1 you spend, with point multipliers that increase depending on your tier level. Completing engagement actions (such as subscribing to our newsletter, leaving reviews, following us on social media, and more). When you join the Artknit Club, you’ll earn 50 welcome points.These points will be added to your account after you complete your first purchase following registration.

Q: What can I do with my points?

Points allow you to: Redeem exclusive rewards Move up to higher membership tiers Access special experiences (coming in the next program phase)

Q: How does the Referral Program work?

Refer a friend and share the Artknit experience: Your friend receives €15 off their first purchase when they spend at least €150. You receive €15 (in points) for each eligible referral as a thank-you for sharing Artknit with them.

At Artknit Studios, inclusivity is one of our core values. With the redesign of our website launched in 2024, we set out to offer a more accessible and intuitive digital experience for everyone.

We have recently introduced a dedicated accessibility application that allows each user to personalise their browsing experience according to their individual needs, for example by adjusting contrast or text size.

This update marks an important step towards alignment with the European Accessibility Act (EAA), which comes into effect in June 2025, and reflects our belief that innovation should remove barriers, not create them.

We believe that today true innovation goes beyond design and materials; it also means eliminating barriers to ensure that everyone can engage with our brand in a natural and intuitive way.

This is just one of many steps we are taking to help build a more inclusive society and to support independent living for people with disabilities.

We are committed to continuing along this path, learning from every challenge and always striving to do our best.

STATEMENT

At Artknit Studios, we are committed to ensuring that our website: www.artknit-studios.com is accessible to all our customers, including people with disabilities, in compliance with applicable regulations. We have worked to make our website and digital services inclusive, easy to use, and compliant with relevant accessibility standards.

COMPLIANCE WITH STANDARDS

The website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, an internationally recognised standard.

The guidelines are based on four core principles:

Perceivable: content is presented in ways that can be perceived even by users with visual or hearing impairments.

Operable: the site can be navigated without a mouse, for example using a keyboard or assistive technologies.

Understandable: texts and commands are clear, predictable, and easy to understand.

Robust: the site is compatible with a range of technologies and devices to ensure long-term accessibility.

We are continually working to improve the accessibility of our website and services, driven by the conviction that it is our collective moral responsibility to provide a smooth, accessible, and barrier-free user experience for everyone – including people with disabilities.

COMPLIANCE STATUS

Our website employs various technologies designed to ensure maximum accessibility at all times. We have implemented an IT system that enables users with specific disabilities to adapt the website’s user interface to their personal needs.

ACCESSIBILITY SUPPORT TECHNOLOGIES

The website uses:

Semantic HTML;
WAI-ARIA to enhance assisted interaction;
CSS for visual management and responsiveness;
Accessible JavaScript for interactive elements.

The website was last audited by Glint Company on 26/06/2025. This statement was drafted on 26/06/2025.

The analysis and declaration are based on an assessment of a representative sample of web pages, using a combination of manual and automated tests.

NON-ACCESSIBLE CONTENT

Despite our efforts to ensure the accessibility of the Artknit Studios website, we are aware of certain limitations – some known, others beyond our control as they concern third-party applications. Below is a description of these limitations:

Missing or incomplete aria-label attributesIn some parts of the website, certain aria-label attributes that are essential for navigation via assistive technologies may be missing or incomplete. This occurs particularly in components provided by third-party applications integrated into the website, whose code cannot be directly accessed or modified by our team.
We fully recognize the importance of accessibility and are actively working with these third-party providers to ensure that their components also comply with applicable digital accessibility regulations.

Non-compliant text links on the “About Us” pageSome links within the text may not be fully accessible, for example due to missing explicit labels or incorrect descriptions for screen readers. Here too, the limitation arises from technical constraints that prevent us from directly modifying the source code of the app managing this section. We are evaluating alternative solutions or interventions with the providers to resolve the issue.

FEEDBACK

Please contact us to report any accessibility issues or to share suggestions.

Email: hello@artknit-studios.com
Certified Email (PEC): artknitstudios.srl@legalmail.it
Live Chat: available Monday to Friday, 9:00 am – 1:00 pm and 2:00 pm – 6:00 pm.

We warmly welcome your feedback on how we can improve accessibility for all users.
Thank you for choosing Artknit Studios. We are committed to providing an inclusive experience for everyone.

FAQ

What is Artknit Club?

Artknit Club is our new Loyalty & Referral Program — a way to thank and engage our community.It celebrates those who share our values of craftsmanship, transparency, and timeless design

How can I join?

Membership is free and open to everyone.You can sign up or log in directly here and enter your name, email, and password

How does it work?

Members receive reward points for each purchase or engagement with the brand, which can then be redeemed towards the cost of future purchases. Each action brings you closer to exclusive benefits and experiences. You can view the full list of perks on our rewards page here

What are the membership levels or Tiers?

The program is structured across three tiers:

Bronze
Silver
Gold

Each tier unlocks increasing benefits. Your tier is automatically determined by your total spend over the past 12 months.

If you move directly from the Bronze tier to the Gold tier, you will receive only the points for entering the Gold tier, and you will skip the points for entering the Silver tier.

I’m already a customer — do I need to register again?

If you’ve shopped with us before, you’re already part of Artknit Club. You’ll be automatically placed in the tier that reflects your purchase history over the past 12 months.

Please note that orders placed before the program launch do not generate points.

How can I earn points?

You can collect points by:

Shopping on the Artknit Studios website and in our stores in Milan, Rome, Paris, and Biella - London pop-up store excluded. You earn 1 point for every €1 you spend, with point multipliers that increase depending on your tier level.
Completing engagement actions (such as subscribing to our newsletter, leaving reviews, following us on social media, and more).
When you join the Artknit Club, you’ll earn 50 welcome points.These points will be added to your account after you complete your first purchase following registration.

When will I receive my birthday points?

If your birthday falls within 30 days from the date you added your birthday information, your reward will be granted in delay, up to 30 days.

What can I do with my points?

Points allow you to:

Redeem exclusive rewards
Move up to higher membership tiers
Access special experiences (coming in the next program phase)

How does the Referral Program work?

Refer a friend and share the Artknit experience:

Your friend receives €15 off their first purchase when they spend at least €150.
You receive €15 (in points) for each eligible referral as a thank-you for sharing Artknit with them.

Is the Loyalty Program valid both online and in-store?

Yes, our Loyalty Program is available both online and in-store, with some limitations on our London pop-up store.

London pop-up store policy:

Purchases made in our London pop-up store do not earn loyalty points and do not count towards tier progression. You can still earn and redeem points online.

Can Loyalty rewards be combined with other discounts or items from the Imperfect Selection?

No, Loyalty rewards cannot be combined with other coupons or applied to items from the Imperfect Selection, as these are already offered at a reduced price.

Do my points have an expiration date?

Yes, points are valid for 24 months from the date they are earned.

WORLDWIDE SHIPPING AND EASY RETURNS

Shipping is free within the EU for orders over €250. Size exchanges are free in the EU, and returns are quick and easy, with our customer service ready to assist you.

ORDER ONLINE AND PICK UP IN-STORE

Choose the in-store pickup option at checkout and collect your online purchases directly from our stores with no shipping costs.

PAY A LITTLE AT A TIME

You can pay directly from our website in three monthly installments without interest, by selecting Scalapay at checkout and creating an account in just two minutes.

DIGITAL PRODUCT PASSPORT

You can always know who crafted your piece and where the raw material came from by going through its journey on every product page.

THE REPAIR PROGRAM

The Repair Program aims to make your Artknit’s pieces look as good as new, in order to reduce waste and extend your knits’ lifecycle.

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