Easily find the answers to the most frequently asked questions about our products, shipping, returns and everything in between.
We’re a brand, a platform, a group of innovators brought together by the love for craftsmanship and design.
This is an online store that connects you with a community of Italian makers, by offering you essential and responsibly made pieces.
Get to know us more by reading our story.
We're based in Biella, northern Italy, in the heart of the Italian wool valley where many of the most renowned spinning mills in the world have their roots.
We don't have any physical store open at the moment.
You can follow us on Instagram and subscribe to our newsletter to keep updated on our latest events and chances to see our items first-hand.
Orders & Payments
Yes, artknit-studios.com is a safe website.
Our digital payment methods are traced and secure.
Your personal data will be treated in agreement with current legislation on privacy.
We accept debit/credit cards, ApplePay, ShopPay, GooglePay and PayPal.
You can also pay by installments with Scalapay directly from our website. You can quickly create an account while checking out and pay your item in three monthly installments without interest.
You can redeem your coupon by writing the code in the provided box during checkout.
For your welcome coupon code, you can only use it for your first order with the purchase of any item.
Yes, you can pay by three monthly installments with Scalapay, directly from our website.
You'll be redirected to the Scalapay website to quickly create an account and proceed with the payment of the first installment.
If you'd like to return an item that you are paying in installments, part of your refund will be deducted from your second and third installments.
If you paid with Scalapay and you're experiencing any type of issue, write us an email at email@example.com
If you paid in three installments with PayPal, since it's a service that it's not integrated into our website, we invite you to read their refund policy or to contact directly PayPal.
Yes, our gift cards are available in different amounts (from 50€ to 500€) and can be used in multiple tranches until the credit is exhausted.
After the purchase, you will receive an email with a coupon code valid for one year.
You can change the currency by selecting it on the footer of any page of our website.
We ship worldwide, but keep in mind that the final price might change according to where you want to receive your item.
If you are in the EU or in the UK, VAT will be automatically calculated at checkout.
If you want to receive your item elsewhere, you'll receive an invoice to pay VAT and customs duties after receiving the package.
We invite you to read our shipping policy to find out more about shipping methods, costs and delivery times.
You can tell us that you need an invoice by writing us a note in the provided box in the cart page.
You can then specify your desired billing address during checkout.
If you've already placed an order and need an invoice, you can write us at firstname.lastname@example.org with your order number, your name and your billing address.
You can redeem your gift card credit by writing the code in the provided box during checkout.
The import will be automatically deducted from the gift card's credit until it's exhausted.
You unfortunately cannot pay by bank transfer or cash on delivery, but we accept many others digital and secure payment methods: debit/credit card, ApplePay, ShopPay, GooglePay and PayPal.
Write an email to email@example.com with your order number to cancel or edit it.
If your order has already been processed, unfortunately, you will have to return it after the delivery by filling out this form.
Yes, we ship worldwide with the exception of those countries with government trade restrictions or sanctions.
We invite you to read our shipping policy to find out more.
Shipping times and costs can vary according to the item you are purchasing, where you want to have it shipped and the shipping method you select.
If you are in Europe, shipping is free for orders above 250€.
Ready to Ship items usually take 2 to 4 business days to be delivered, while Made to Order items can take up to 14 days since they're crafted after placing the order.
We invite you to read our shipping policy to find out more.
Yes, as soon as your package leaves our warehouse, you'll receive a shipping confirmation email with the parcel's tracking number that allows you to follow the shipment.
Please note that the courier takes up to 1-2 business days to register your shipment status.
If your tracking number isn't working, please reach out to us at firstname.lastname@example.org
Our packaging is completely plastic-free: you'll receive your item in a recycled cardboard box wrapped in a biodegradable envelope.
Yes, of course, we have a special gift box to make your loved ones happy.
It costs 5.90€ and you can select it on your cart page.
Write an email to email@example.com as soon as you can, including your order number and the new shipping address.
Please note that if your order has already been processed, we won't be able to change the shipping address.
After two unsuccessful delivery attempts, your package will be available at a pick-up point.
In case you haven't received any instructions on where to find it, write us an email at firstname.lastname@example.org or on Whatsapp +39 388 15 38 477 with your order number.
If your parcel is damaged, you can write an email to email@example.com or a message on WhatsApp at +39 388 15 38 477.
We kindly ask you to send us a picture of your package to help us understand better and find a solution.
We encourage you to proceed online and have your item shipped to your home. If you want to visit us, write an email before placing your order to firstname.lastname@example.org.
Returns & refunds
Yes, you can return an item within 14 days after you receive it by filling out this form.
You'll then receive a confirmation email with the instructions to proceed, and if you are in Europe returns are free.
We accept returns on any item, as long as it's in the same condition you received it: with the label attached and in the original package.
If you want to know more, you can read our return policy.
If your item complies to our return policy, you'll receive an email as soon as we receive the parcel and it will take up to 7 days to get refunded on your original payment method.
We said no to synthetic fibers. We use certified natural fibers like wool, cotton and linen that are traced, cruelty-free and have a lower impact.
Buying knitwear made of natural materials is better for you and for the environment because it's long-lasting and, at the end of its lifecycle, it's 100% recyclable.
Read more about our commitment towards a better world.
Each item has its story. You can discover it by reading the transparency report on every product page, that traces the item's journey from raw materials, up to its packaging.
Every one of our pieces is made by Italian expert makers and inside the box you'll find the name of the person that made your item and the city of its workshop.
Meet our makers here.
You can find a size guide on every product page, with accurate measures and a table to convert international sizes.
You can also click or tap on "Not sure about your size" and answer a few questions to find the perfect fit.
If you are still not sure about it, you can always write us an email at email@example.com.
Made to order items are available on request. You can provide your height, weight and age to get a perfect fit.
This allows us to minimize waste and to produce only the quantities needed. Please note that made to order items take up to 14 business days to be delivered.
Discover our Made to order selection.
Ready to Ship items are already available in our warehouse, so they will only take 2 to 4 days on average to be delivered.
No, we decided not to participate in seasonal sales because we keep fair prices all year long.
By avoiding all intermediaries, at Artknit we’re able to offer accessible prices for superior-quality products, while guaranteeing our makers fair working conditions.
We design pieces that don’t follow trends and are made to last for many years, so no urge to push them out before the season is over.
So, we invite you to shop responsibly and choose the items that you will actually use for a long time.
Our supply chain is transparent, traced and ethical: we get our makers to sign a Code of Conduct to guarantee fair working conditions.
Yes, you can find out more about the certifications of each product in its Transparency Report on its product page.
Here you can also find a glossary of our certifications.
You can discover an item's environmental impact in its transparency report, at the bottom of each product page.
Find out about the quantity of CO2, water and substances dissolved in the water needed for its production.
Our animal-based materials like wool and cashmere are certified. We use mulesing free wool and our cashmere comes from farmers who comply with high ethical standards.
For more details, read the Transparency Report of each item at the bottom of the product page.
We encourage you to take care of your items because we want to make them last as long as possible, in order to reduce their environmental impact.
You can read our Care Guide to find all the information needed about washing, drying and ironing and the suggested products to take care of your knitwear.
Yes, that's why we introduced The Repair Program: a repairing and reconditioning service offered by our expert makers to make your knits last longer.
If the issue is small and you feel confident enough, you can also repair it yourself with the help of our repair kit and our easy video tutorials.
We try not to produce more than necessary, so that the planet can thank us.
You can click or tap on "Notify when available" and leave your email address to receive a notification when the item you want will be back in stock.
Some items won't become available again since we work every day to improve our selection, so if you want to know if your item will be back you can write us an email at firstname.lastname@example.org.
Our supply chain is short and without intermediaries, that's why we can offer you high-quality knitwear with prices that are up to 8 times lower than traditional brands.
There are three ways to contact our customer care team:
Through our website chat (Mon - Fri, 9am - 6pm GMT +1).
On Whatsapp at +39 388 15 38 477 (Mon - Fri, 9am - 6pm GMT +1).
By email at email@example.com
We try to answer as soon as possible, but you'll always receive a response within 48 business hours.
You can subscribe to our newsletter by writing your email in this form to stay updated on all our initiatives and events.
You can create an account by clicking here.
It's useful for fast checkouts and your order history will be saved there.
We look forward to it. You can fill in this form, tell us about yourself, your company and its specialty: it's a great opportunity to become part of a network of makers that keeps innovating.
You can take a look at our LinkedIn profile. If you can't find any open position, you can send a spontaneous application here. We're always eager to get in touch with people who share our values.
Write an email to firstname.lastname@example.org telling us something about yourself and what you have in mind.
If the interest is mutual, we'll surely get back to you!