RETURN AND EXCHANGE POLICY
If you are not satisfied with your purchase, you can request a size exchange or return within 14 days of delivery. Within the EU, size exchanges are free, while returns have a handling fee of €4.95, which will be deducted from the refund. Outside the EU, return shipping costs are the customer’s responsibility. Returns and exchanges made in our stores are always free of charge.
We accept returns on all items, including made-to-order pieces and Imperfect items, but not on personalized products with embroidery. Returned items must be in their original condition: unworn, with all tags intact, and in their original packaging.
We encourage you to shop consciously, as returns generate additional transportation, increasing CO₂ emissions and resource consumption. Thoughtful purchasing helps reduce waste and promotes a more responsible way of consuming.
How to Make a Return
Fill out the return form within 14 days of delivery and follow the instructions. You will receive an email with return guidelines. Once we receive and verify the returned item, we will process the refund to your original payment method, which may take up to 7 calendar days.
Refunds
Returns of items purchased with a Gift Card will be refunded to the same Gift Card.
If you paid with Scalapay, partial refunds will be deducted from the remaining installments. If returning the entire order, future installments will be canceled, and the first installment will be refunded.
Customs duties and VAT are non-refundable for returns outside the EU.
How to Request a Size Exchange
You can exchange your item for a different size free of charge by filling out the exchange form and selecting the size change option. Once we receive your return, we will send you the new item.To exchange a product for a different color or model, you will need to return the item and place a new order.
Defective Items
If you receive a damaged or defective item, contact us at hello@artknit-studios.com with your order number and a photo of the issue. We will send you a free replacement.
FAQ
Fill in this form within 14 calendar days after receiving your items and follow the instructions.
You'll receive a confirmation email within 72 hours with shipping guidelines.
Within the EU, size exchanges are free, while a €4.95 return processing fee will be deducted from the refund. Outside the EU, shipping costs are the responsibility of the customer. We will only refund the value of the goods, excluding customs duties and VAT.
Ready to ship and made to order items - except the personalized products with your initials - can be returned within 14 calendar days after the delivery in the same condition that you received them: unworn with all tags and in their original packaging.
Please note that all gift cards are not refundable.
As soon as we receive the return, we're going to check the items conditions and proceed with the refund if it's approved.
Please note that it may take up to 7 calendar days to receive the refund on the original payment method since we receive the package.
If the purchased product is faulty, reach out to us as soon as possible to receive a free change and to send the damaged item back to us.
Write us at hello@artknit-studios.com specifying the order number and attaching a clear picture of the problem experienced.
You can exchange your item for a different size free of charge by filling out the form and selecting the exchange option. Once we receive your return, we will send you the new item.
To exchange for a different product or color, you will need to return the item and place a new order.
Returned items purchased with a Gift Card will be refunded onto the original Gift Card.
Please do keep hold of your Gift Card until you are sure that you are happy with your order.
If the cost is split between the Gift Card and another payment method, we will refund the same amount on the respective methods.
Partial refunds are made by deducting the value from the second and last installments.
If the refund is requested for the whole order, the second and last installments will be canceled and the first installment's value will be refunded on the original payment method.
CONTACT US
If your question hasn’t been addressed or you have any other doubts, please don't hesitate to contact us at the following contact methods, specifying the order number. Please note that we’ll answer you as soon as possible from Monday to Friday, 9 am-6 pm GMT+1.
WANT TO KNOW MORE ABOUT OUR SHIPPING POLICY?
Discover More
WORLDWIDE SHIPPING AND EASY RETURNS
Shipping is free within the EU for orders over €250. Size exchanges are free in the EU, and returns are quick and easy, with our customer service ready to assist you.
ORDER ONLINE AND PICK UP IN-STORE
Choose the in-store pickup option at checkout and collect your online purchases directly from our stores with no shipping costs.
PAY A LITTLE AT A TIME
You can pay directly from our website in three monthly installments without interest, by selecting Scalapay at checkout and creating an account in just two minutes.
DIGITAL PRODUCT PASSPORT
You can always know who crafted your piece and where the raw material came from by going through its journey on every product page.
THE REPAIR PROGRAM
The Repair Program aims to make your Artknit’s pieces look as good as new, in order to reduce waste and extend your knits’ lifecycle.