Our services
OUR HOLIDAY SERVICES
Gift Wrapping
If you want to gift one of our items and wish for special packaging, you can add our gift wrap to your cart or request it in-store.
Extended Returns until January 15th
We've extended our return period for the holidays! For purchases made between November 12th and December 31st, you can return your items until January 15th.
Christmas Delivery
Place your order by December 11th with standard shipping, or by December 17th with express shipping, to receive it in time for Christmas. For made-to-order items, the deadline is November 26th.
PERSONALIZED GIFTS
Add a personal touch to your gift with embroidered initials, available online or in one of our stores.
CUSTOM EMBROIDERY
Customize our scarves and blankets to create a unique and personal accessory with embroidered initials. Choose the text and the thread color on the page of the product you wish to customize, or come visit us in our stores.
The Repair Program
There are two ways to have your knit repaired.
For major issues, you ask for a consultation with our makers that will find the best solution and recondition your knit.
For minor issues, you can get the do-it-yourself repair kit and watch our video tutorials to have everything you need to repair a button, a loose thread or a small hole.
Book an online appointment
In case you should have any doubts on sizes, colors, materials or anything else...
You can ask for a 30-minute remote call with our team. We’ll be happy to give you the best advice to find the perfect fit for you!
DISCOVER OUR IN-STORE SERVICES
PHYSICAL GIFT CARD
If you don't know what to give as a gift, in addition to our digital gift cards you can choose a physical gift card, available in store with different amounts to choose from. The card is valid for one year from the date of purchase.
COME VISIT US
MADE-TO-MEASURE RECASHMERE
We’re waiting for you at our stores in Milan and Rome, where you can commission your made-to-measure ReCashmere piece. We will carefully take your measurements and send them to our artisans to ensure a perfect fit. Within 15 days, you can pick up your piece in-store or have it conveniently delivered to your home.
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ARTKNIT STORE – MILANO CADORNA
CLEAN & CARE
Bring us the Artknit pieces you want to wash or recondition in our Milan store. We will make them as good as new and you can come and pick them up after 10 to 14 days directly in the store.
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WORLDWIDE SHIPPING AND EASY RETURNS
Benefit from free shipping across Europe for orders above 250€. Returns and exchanges are hassle-free and our customer service is there to help you.
OUR COMMUNITY LOVES QUALITY
With an average score of 4.7/5 on Trustpilot, our services and products are highly trusted by our community.
PAY A LITTLE AT A TIME
You can pay directly from our website in three monthly installments without interest, by selecting Scalapay at checkout and creating an account in just two minutes.
DIGITAL PRODUCT PASSPORT
You can always know who crafted your piece and where the raw material came from by going through its journey on every product page.
THE REPAIR PROGRAM
The Repair Program aims to make your Artknit’s pieces look as good as new, in order to reduce waste and extend your knits’ lifecycle.