Shipping policy

 

We are working closely with our external partners and carriers to ensure your Artknit piece can come to you as quickly as possible. See below for the most up-to-date information:

 

Where does Artknit ship?

Artknit Studios currently ships to Europe, U.K., U.S., Canada, Australia, Hong Kong and Singapore.

We are working on bringing Artknit everywhere around the world at the most convenient shipping fees.

...But are you shipping worldwide?

In general yes, Artknit Studios delivery partners are unable to offer shipping only to countries with government trade restrictions or sanctions

 

Here you can find our shipping fees:

ITALY 

- FREE SHIPPING on orders over €200.

- Orders under €200 will be charged a €5,90 shipping fee. 

 

EUROPE 

- FREE SHIPPING on orders over €200.

- Orders under €200 will be charged a €9,90 shipping fee. 

 

U.K.

- FREE SHIPPING on orders over €200.

- Orders under €200 will be charged a €9,90 shipping fee.

 

US & CANADA 

- FREE SHIPPING on orders over €250.

- Orders under €250 will be charged a €15,90 shipping fee. 

 

AUSTRALIA 

- FREE SHIPPING on orders over €250.

- Orders under €250 will be charged a €17,90 shipping fee. 

 

Hong Kong, Japan, Singapore

- FREE SHIPPING on orders over €350.

- Orders under €350 will be charged a €24,90 shipping fee

 

For all the other destinations a €49 shipping charge will be added to your order. 

 

Do you provide a tracking number before the shipment?

As soon as your order leaves our warehouse, you will be updated throughout its journey. You will receive a shipping confirmation email with your parcel's tracking number.

 

If I am ordering outside of Europe, my order may be subject to custom and import duties?

We currently do not offer pre-paid duties and taxes, so please be aware that shipping outside of Europe, you could incur in custom duties. 

Artknit has no control over these charges and we can’t tell you exactly how much they may cost you, as custom policies and import duties vary widely from country to country.

For your convenience, here’s a handy list of our most popular shipping destinations. Have a look:


• USA: no duties for orders below US$ 800


• Norway: no duties + 25% VAT


• Australia: 5% duties + 10% VAT (on both the value of the goods and the cost of transportation)


• Hong Kong: no duties 


• Singapore: 7% VAT (on both the value of the goods and the cost of transportation)


• Switzerland: 22 Fr. advanced fee + 8% duties + 8% VAT

When will my order ship?

Here’s how it works: you order, we process and then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm CET are processed the next business day). Then, one of our carriers picks up your parcel. You’ll get a shipment notification email with a tracking number as soon as your parcel leaves our warehouse. 

N.B. For MADE TO ORDER products please read carefully the production time in the product page, as they are made after you complete your order.

I'm having problems with the tracking. What should I do?

We are sorry about that! In some cases, the carrier takes up to 1-2 business days to register your shipment status. If your tracking number isn’t updating or not working at all, please reach out to us as soon as you can via hello@artknit-studios.zendesk.com

We can give you the inside information you need.

How can I edit my shipping address?

If your order was shipped to the wrong address, please email hello@artknit-studios.zendesk.com 

How can I change the country I am shopping in?

To change the currency you’re shopping in (and country you’re shipping to), just click the little circle on the upper right corner of your screen and select the correct country. Right now, we only ship to the countries listed here (but more are coming soon).  

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