Shipping policy

 

We are working closely with our external partners and carriers to ensure your Artknit can reach you as quickly as possible. See below for the most up-to-date information:

 

Where does Artknit ship?

Artknit Studios currently have friendly shipping fees to: Europe and U.S., Canada, Australia, Hong Kong and Singapore.

We are working on bringing Artknit everywhere around the world at the most convenient shipping fees.

.. But are you shipping worldwide?

In general yes, Artknit Studios delivery partners are unable to offer shipping only to countries with government trade restrictions or sanctions

 

Here you can find our shipping fees:

ITALY 

- FREE SHIPPING on orders over €200.

- Orders under €200 will be charged a €5,9 shipping fee. 

 

EUROPE 

- FREE SHIPPING on orders over €200.

- Orders under €200 will be charged a €9,9 shipping fee. 

 

US & CANADA 

- FREE SHIPPING on orders over €250.

- Orders under €250 will be charged a €15,9 shipping fee. 

 

AUSTRALIA 

- FREE SHIPPING on orders over €250.

- Orders under €250 will be charged a €17,9 shipping fee. 

 

Hong Kong, Japan, Singapore

- FREE SHIPPING on orders over €350.

- Orders under €350 will be charged a €24,9 shipping fee

 

For all other destinations a €49 shipping charge will be added to your order. 

 

Do you provide a tracking number before the shipment?

As soon as your order leaves our warehouse, you will be updated throughout it's journey. You will also receive a shipping confirmation email including your tracking number.

 

If I am ordering outside Europe, my order may be subject to customs and import duties?

We currently do not offer pre-paid duties and taxes so please be aware that shipping from Europe to your shipping destination could incur customs charges. 

Artknit has no control over these charges and we can’t tell you exactly how much it may cost you, as customs policies and import duties vary widely from country to country.

For your convenience, here’s a handy list of our most popular shipping destinations. Have a look:


• USA: no duties for orders below US$ 800


• Norway: no duties + 25% VAT


• Australia: 5% duties + 10% VAT (on both the value of the goods and the cost of transportation)


• Hong Kong: no duties 


• Singapore: 7% VAT (on both the value of the goods and the cost of transportation)


• Switzerland: 22 Fr. advanced fee + 8% duties + 8% VAT

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm CET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

N.B. For MADE TO ORDER products please read carefully the production time in the product page.

I'm having problems with the tracking. What should I do?

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@artknit-studios.com . 

We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email hello@artknit-studios.com

How can I change the country I am shopping in?

To change the currency you’re shopping in (and country you’re shipping to), just click the little circle on the upper right corner of your screen and select the correct country. Right now, we only ship to the countries listed here (but more are coming soon).  

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