Our services
A personalized experience, to take care of you and your pieces.
Made to order
Have you ever had a piece made just for you?
Choose from our selection of made to order styles: you can enter your age, height and weight to receive a unique and perfectly fitting piece, and help us reduce waste as we’ll be producing only what you truly need.
The Repair Program
There are two ways to have your knit repaired.
For major issues, you ask for a consultation with our makers that will find the best solution and recondition your knit.For minor issues, you can get the do-it-yourself repair kit and watch our video tutorials to have everything you need to repair a button, a loose thread or a small hole.
BOOK AN ONLINE APPOINTMENT
In case you should have any doubts on sizes, colors, materials or anything else...
You can ask for a 30-minute remote call with our team. We’ll be happy to give you the best advice to find the perfect fit for you!
HASSLE-FREE SHIPPING AND RETURNS
Free shipping over 250€ and free returns all over Europe. We deliver worldwide with fast shipping and, in case you want an exchange or a refund, our customer care will assist you for easy returns.
PAY A LITTLE AT A TIME
You can pay directly from our website in three monthly installments without interest, by selecting Scalapay at checkout and creating an account in just two minutes.
FAQ
If you’d like to learn more, you can read the FAQ and find out everything you need to know about us, our products and everything in-between.
GIFT WRAPPING
If you want to gift one of our pieces to a loved one and would like a unique package, you can add our gift wrapping at checkout.